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Warranty Policy

Please note, the Warranty Policy below does not apply to our Chairmats. Please click here to view our Chairmat Warranty Policy,

Warranty Against Defects

We take pride in the goods that we import and manufacture and offer to consumers who purchase our products, the warranty set out in this document. This warranty against defects is provided in addition to other rights or remedies you, as a consumer, may have at law.

Warranty Period

Subject to the ‘Exclusions and Limitations’ as set out below, we warrant to you that if you are a consumer who purchases products directly from us, or from any of our authorised suppliers, that they will not contain defects which are a result of faulty manufacturer workmanship or materials.

This warranty subsists for the period set out below (Warranty Periods) in respect of each product. The warranty period commences on the date the product is purchased. The warranty applies only to the original purchaser of the product and is not transferrable to any other person under any circumstances.

Exclusions & Limitations

No warranty against defects is offered and we will not be liable for defects which are as a result of:

  • Loss or damage caused by factors beyond our control;
  • Any product which has not been installed and/or maintained according to any care or operating instructions provided with the product;
  • Any alterations or repairs to the product not performed by us (in this regard please contact us for details or our authorised service agents);
  • Damage or defects caused to this product due to unusual, non-recommended or negligent use of the product;
  • All other exclusions or limitations as set our below at ‘Warranty Periods’.

We will not be liable for any wearable component in any product, including but not limited to blades, slitters, cutting sticks, cutting light bulbs, drill bits, base boards, feed wheels, separators, fuses, cutters and carriers, manual punches and cutting disks, light bulbs, castors and staple inserts, any transport for delivery costs associated with returning the product to us, or any service agreements entered into with any third parties.

We will not be liable for any special, indirect, consequential or economic loss or damage or loss of profits (in contract or tort or arising from any other cause of action) suffered by you or any other person resulting from any act or omission by us.

Total Liability

Our total liability in respect of this warranty against defects is limited, at our option to: the replacement of the goods, or the repair of the goods.

Making A Claim

Any claim made under this warranty must be made by first contacting the store of purchase and providing the store with details of the defect and evidence of purchase. The store of purchase will then have the option to contact Jasco Pty Ltd (the company providing this warranty), either by telephone (02) 9807 1555, by post: PO BOX 135, West Ryde, NSW 1685, or by email at sales@jasco.com.au within the warranty period.

You can also register your warranty online by completing this form.

We may require that any product the subject of this warranty be sent to us or one of our authorised service agents for assessment. If the product weighs more than 25kg and is capable of repair, it may be repaired (at our discretion) at the product’s operating site.

When the product is delivered to us or our authorised service agent you are required to provide us with proof of purchase which details the purchase date.

We will not be liable for any costs, loss or damage incurred in connection with transportation or delivery of the product to us or our authorised service agent. Upon delivery to us or our authorised service agent will organise for the product to be assessed to determine if the fault or problem is covered by this warranty. We will advise you by telephone, email or in writing whether the fault is covered by this warranty. Any and all faults covered by this warranty will be scheduled and undertaken within a reasonable period of time, depending upon the availability of replacement parts, components and appropriate person to undertake the work.

In circumstances where the product is returned to us pursuant to this warranty and the product has been misused or not used in accordance with any care instructions or user manual we reserve the right to charge you the reasonable costs associated with assessing the product to determine whether or not it is covered by this warranty.

Such misuse may include laminations which have been jammed as a result of user error, staplers which are jammed due to use with incorrect staplers or electric sharpeners which have had parts of pencils jammed in the cutters.

Statutory Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you have any questions in relation to this warranty, please contact Jasco Customer Service on (02) 9807 1555.

Warranty Periods

One of the below icons will appear beside a warranted product, to indicate the warranty duration that applies to that specific product.

1 Year Warranty  2 Year Warranty  5 Year Warranty  10 Year Warranty  Lifetime Warranty  IDEAL Desktop Guillotine Warranty  IDEAL Lifetime Warranty

IDEAL
IDEAL Paper Shredders:

  • Lifetime warranty on strip-cut and cross-cut cutting heads (shafts only)*
  • Two year warranty on cutting heads (shaft only) on high-capacity models
  • Two year warranty on all other components on all models, excluding Shredcat, microcut, super-microcut, high capacity & data destructor models which have a one year warranty on all components unless specified #

IDEAL Desktop Guillotines:

  • Lifetime Warranty on units. Excludes Guard, Blade and Bar 

IDEAL Electric Guillotines

  • Two year warranty on machine #

IDEAL Folding Machines

  • One year warranty on machine

UCHIDA

  • One year warranty on all machines

RAPID

  • Two year warranty on manual tackers, hammer tackers, electric tackers, pneumatic tackers, electric staplers, glue guns, hot air guns and pliers
  • Five year warranty on desktop staples, heavy duty staples, stapling pliers and hole punches

PRIMA

  • One year warranty on all machines

NEOLT

  • One year warranty on all machines

JASTEK

  • One year warranty on all machines, excluding the BINDHub Binding Machine range, which is covered by a two year warranty.
  • The Jastek warranty covers the following machines:
  1. Platform Trucks
  2. Lighting Range
  3. Comb Binders
  4. Thermal Binders
  5. Wire Binders
  6. Coil Binders
  7. Trimmers
  8. Guillotines
  9. Laminators
  10. Shredders
  • Warranty periods for all Jastek Chairs are listed on the products box

XACTO

  • Two year warranty on all machines (excluding cutters and carriers)

* Warranty is applicable to purchases made after 01/05/08
+ Warranty is applicable to desktop guillotine purchases made after 01/12/09
# Warranty is applicable to purchases made after 01/09/12

Purchases made prior to this date are subject to warranty period offered at time of purchase. Please contact us if you have any questions in respect of this warranty.